Infosys Certified ServiceNow Administrator
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Real Lex exam-pattern multiple-choice questions for the Infosys Certified ServiceNow Administrator certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
What is the importance of having EDGE in the primary interface of the ServiceNow tool?
- ✓ It provides the boundary of the primary interface Correct
- B It can be used as an alternative to Application Navigator
- C It can be used for bookmarking important applications and modules as per the need
- D All of the above
- Question 2
How do you know which release version of Service Now you are working on?
- ✓ System Diagnostics->Stats Correct
- B System Diagnostics->Memory Stats
- C System Properties->System
- D System Diagnostics->Slow Queries
- Question 3
Which of the following statements is INCORRECT about Business Rule?
- ✓ They run on the server side Correct
- B They are not real time
- C They monitor fields of the form
- D They monitor records as they are inserted or updated
- Question 4
Which table is NOT referenced from the cmdb_ci table?
- ✓ Incident table Correct
- B User table
- C Group table
- D Knowledge table
- Question 5
Which of the following sections features in the primary user interface for mobile devices, when ServiceNow is accessed from the mobile platform?
- ✓ Favourites Correct
- B Labels
- C Recent Lists
- D All of the above
- Question 6
As an end user, which modules of service catalog do you see?
- ✓ Maintain Items,My requests, Requested Item Correct
- B Maintain Items,Maintain Catalogs
- C Order Guides,Record Producers,My requests, Requested Item
- D My requests, Requested Item
- Question 7
What is the order of execution of UI Policies and Client Scripts on load of a record?
- ✓ Client Scripts and then UI Polices Correct
- B Both get executed at same point of time
- C UI Policies and then Client Scripts
- D Both doesn't get executed onload
- Question 8
What is the difference between Save & Insert action on form?
- ✓ ""Insert"" saves the record & stays on form, while ""Save"" creates a new record & redirects to list view. Correct
- B Both ""Insert"" and ""Save"" creates a new record and stays on form.
- C ""Save"" saves the record & stays on form, while ""Insert"" creates a new record & redirects to list view.
- D All of the given options
- Question 9
Arrange the users in the ascending order as per their count in organisation – 1)ITIL 2)System Admin 3)ESS 4) Admin
- ✓ system admin Correct
- B system admin
- C ess
- D itil
- Question 10
How to change the ""default"" columns for a list view?
- ✓ Personalize-->List Control Correct
- B Personalize-->List Layout
- C Personalize-->List Calculations
- D By clicking the personalize list icon (Gear.png) in the upper left corner.
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