Infosys Certified End User Computing Associate
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Real Lex exam-pattern multiple-choice questions for the Infosys Certified End User Computing Associate certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
In which of the following life cycle stage of ITIL you can find detailed descriptions of service catalogue management, service level management, availability management and capacity management?
- ✓Service StrategyCorrect
- BService Design
- CService Operation
- DService Transition
- Question 2
Which of the below process' focuses on minimizing the uncertainty in demand and provides reliable planning data for capacity management?
- ✓Demand ManagementCorrect
- BCapacity Management
- CAvailability Management
- DService Level Management
- Question 3
Match the following A, B, C, D with 1, 2, 3, 4.
A. The person who is finally responsible.
B. The individual who is consulted before taking the final decision
C. The individual who gets the job done
D. The individual who is kept up-to-date
1. Accountable
2. Responsible
3. Informed
4. Consulted
- ✓A – 1, B – 4, C – 4, D – 2Correct
- BA – 3, B – 1, C – 4, D – 3
- CA – 1, B – 4, C – 2, D – 3
- DA – 2, B – 1, C – 2, D – 4
- Question 4
Which of the following statements about the non-impact printers are false? Select 2 correct options.
- ✓They provide good resolution graphics and imagesCorrect
- BThey prints at slow speed
- CThey are expensive than impact printers
- DThey are noisy
- Question 5
Which of the following statement/s related to spare management is/are true?
i. Ideally a given organization maintains 20% of the equipment as a spare.
ii. Resident Engineer maintains the stock room with agreed percentage of spare machines based on the company contracts.
iii. When there is request for new equipment, Dispatch Engineer is sent for setting up the devices.
- ✓Only ii and iiiCorrect
- BOnly i and iii
- Ci, ii and iii
- DOnly i
- Question 6
Sam has received a computer that should be disposed, which of the following procedures he must perform?
i. Sam can directly dispose the equipment received without performing disk wipe
ii. Destroy the information present in the computer by performing disk wipe
iii. Free up the license by uninstalling the software's installed in the computer
iv. Licensing module must be updated
- ✓Only ii and iiiCorrect
- Bii, iii and iv
- COnly i and iii
- DOnly i
- Question 7
Which of the following are non-impact printers?
i. Drum Printers
ii. Chain Printers
iii. Laser Printers
iv. Band Printers
v. Dot-Matrix Printers
vi. Ink-Jet Printers
vii. Daisy-Wheel Printers
- ✓Only ii, iii and viCorrect
- BOnly i, ii and iii
- COnly i, ii, iv, v and vii
- DOnly iii and vi
- Question 8
Smith verifies that the spare stock is always maintained to at least 20% and when the stock reduces, he requests for new equiments. In which of the following EUC support Smith is working?
- ✓Production EngineerCorrect
- BDispatch Engineer
- CDedicated Engineer
- DMaintenance Engineer
- Question 9
In which of the following printers, the individual characters are formed by patterns of dots produced by the pins?
- ✓Daisy-Wheel PrintersCorrect
- BDot-Matrix Printers
- CDrum Printers
- DChain Printers
- Question 10
John, a network specialist is assigned an L3 ticket for resolution. To troubleshoot, he needs to take remote connection of a router. Which software/protocol help him in this? Select two correct options.
- ✓SMTPCorrect
- BNTP
- CTelnet
- Declipse IDE
- EPutty
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