Infosys Certified Implementation Consultant - SAP Service Cloud Version 2
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Join Premium10 Infosys Certified Implementation Consultant - SAP Service Cloud Version 2 practice questions with answers
Real Lex exam-pattern multiple-choice questions for the Infosys Certified Implementation Consultant - SAP Service Cloud Version 2 certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
Microsoft Office 365 exchange online license is a pre-requisite for SAP Service Cloud Version 2 to MS Teams Integration
- ✓trueCorrect
- Bfalse
- Question 2
SAP Cloud integration strategy provides below options
- ✓Prepackaged Integration ContentCorrect
- BBuilt-in Tools for Data Integration
- COpen APIs
- DUI & Data Mashups
- Question 3
Please select the list of standard integrations available with Service Cloud V2
- ✓S/4 HANACorrect
- BSAP ECC
- CSAP CRM
- DSAP Commerce Cloud
- ESAP Successfactors
- Question 4
How can a Service Agent collaborate with experts when working on Cases in SAP Service Cloud Version 2? There are two correct answers.
- ✓Share a workspace from SAP Service Cloud Version 2Correct
- BUse MS Teams from the Case work list page
- CShare a workspace via MS Teams from the Case object overview facet
- DUse the Customer Hub screen
- Question 5
What is a prerequisite to use SAP Business Technology Platform (BTP) for integration purposes?
- ✓Initial Load of MappingsCorrect
- BMail to SAP Cloud Support for Activation Integration
- CSAP CRM
- DSAP Cloud Integration Tenant
- Question 6
What are the pre-requisites to create a service order in S4 from Service cloud V2
- ✓Enable SAP Event Mesh.Correct
- BEnable SAP Cloud Integration.
- CCreate a mashup to embed the web page of the external solution.
- DUse the web page URL of the external solution for extracting inputs parameters in the mashup.
- Question 7
Which of the following should you evaluate when defining the Email Communication Channels that your service organization needs?
- ✓Type of customersCorrect
- BType of support channels
- CRouting rules for Cases
- DInternal workflows
- ENumber of email addresses
- Question 8
Which of the following statements about Computer Telephony Integration (CTI) are correct? There are two correct answers.
- ✓You need a mail server for the CTI providerCorrect
- BAgents serve customers using the CTI integration via the Agent Desktop
- CSAP Service Cloud Version 2 has native CTI
- DLive Activity Center replaces Agent Desktop
- EAgents must log on to the CTI to receive calls
- Question 9
What Master Data entities are included in the out-of-the-box packages for integration between SAP Service Cloud Version 2 and SAP S/4HANA Cloud/On-Premise?
- ✓StockCorrect
- BBusiness Partner
- CCompany, Sales Org, Sales Office, Sales Group and Sales Area
- DMaintenance Plan
- EProduct and Registered Product
- Question 10
You are using the Service Cloud Agent Desktop and want to create a service order. Which solution approach is supported?
- ✓Use the Data WorkbenchCorrect
- BExecute the action Service Order in SAP S/4HANA Cloud
- CCreate a Service Order in the Agent Desktop from scratch
- DConfigure in SAP Service Cloud Version 2 the workflow creation service order
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