Infosys Certified Salesforce Experience Cloud Consultant
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Real Lex exam-pattern multiple-choice questions for the Infosys Certified Salesforce Experience Cloud Consultant certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
Your Community user need access to Leads, Opportunities and Campaigns. What license must you select?
- ✓Customer CommunityCorrect
- BCustomer Community Plus
- CPartner Community
- DLightning External Apps Plus
- Question 2
A Salesforce Admin needs to add Reputation to the home page in the Customer Service Community. Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task?
- ✓Create a custom Lightning component and add it to the home page.Correct
- BDrag and drop the Reputation Leaderboard component onto the home page.
- CAdd a generic component and name it Leaderboard.
- DEnable Chatter for the Customer Service Community.
- Question 3
Global Shipments is launching a Community to drive their channel sales. The requirements are as follows: Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. External partner users must be able to configure the quote using the pricing and quoting tool from the Community. The pricing and quoting tool must support Community users. Global Shipments owns licenses for Salesforce Connect.What are the two most efficient ways for a Salesforce Admin to accomplish this task?
Choose 2 answers.- ✓Integrate the Back-Office Legacy System using custom code development.Correct
- BIntegrate the Back-Office Legacy System using Salesforce Connect.
- CIntegrate the pricing and quoting tool by configuring external users to make it available in the Community.
- DIntegrate the pricing and quoting tool by creating custom code to make itavailable in the Community.
- Question 4
Global Shipments want to recognise active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community. What feature is a good fit for Global Shipments requirement?
- ✓Reputation TypesCorrect
- BReputation Categories
- CReputation Groups
- DReputation Ranks
- EReputation Levels
- Question 5
Your team has drafted and published Knowledge Articles for the Customer Community but they are not visible to external users. What is one reason why this may be the case?
- ✓Knowledge Articles for Customers is not enabled.Correct
- BView Knowledge Articles has not been checked on the Community Profile
- CKnowledge Articles for Communities is not enabled
- DThe Articles are being viewed on unsupported mobile devices
- E"Customer" sharing has not been checked on the Knowledge Article
- Question 6
When allowing external users to Create and Edit reports, what important step must your complete first?
- ✓Share each Report and Dashboard Folder required with the respective community profiles.Correct
- BEnable the Enhanced Sharing Model.
- CCreate a Permission Set with "Create and Edit" reports checked so that you can manage which users within the Community are able to create Reports
- DEnable Read and Write to Reports on the Community Profile
- EEnsure that "Create and Edit" reports in checked on the Community Profile
- Question 7
Global Shipments are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this?
- ✓Navigate to the Contact Record and Enable the Contact as a Community UserCorrect
- BAdd the Member Profile to the Community
- CEnable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
- DAdd the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
- Question 8
Global Shipments want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?
- ✓Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account IDCorrect
- BEnable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID
- CEnable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID
- DEnable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation.
- EEnable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID
- Question 9
You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?
- ✓Custom PermissionCorrect
- BCustom Sharing Rule
- CCustom Sharing Group
- DCustom Sharing Set
- ERecords owned by community members are automatically shared with all internal users.
- Question 10
What are the two types of Sharing Models available once you have established a Community?
- ✓Partner Sharing Model & Customer Sharing ModelCorrect
- BCommunity Sharing Model & Portal Sharing Model
- CInternal Sharing Model & External Sharing Model
- DCompany Sharing Model & Community Sharing Model
- EInternal Sharing Model & Portal Sharing Model
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