Infosys Certified Salesforce Sales Cloud Consultant
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Join Premium10 Infosys Certified Salesforce Sales Cloud Consultant practice questions with answers
Real Lex exam-pattern multiple-choice questions for the Infosys Certified Salesforce Sales Cloud Consultant certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
The CEO of Global Shipments wants to see the total amount in the pipeline by day, over the year, in a dashboard. Which reporting requirement will accomplish this?
- ✓
Summary Report
Correct - B
Matrix Report
- C
Reporting Snapshot
- D
Tabular Report
- ✓
- Question 2
Global Shipments wants to use Salesforce Campaigns to measure the effectiveness of a group of related marketing efforts. What Salesforce feature will best suit them to fulfill this requirement?
- ✓
Use the Opportunities with Campaigns standard report and filter by the relevant Campaigns
Correct - B
Create a parent Campaign and use the "Parent Campaign" lookup field to relate all records
- C
Create an Opportunity report and filter the lead source by the relevant Campaign used
- D
Use the "Grouped Campaign" feature to associate a group of Campaigns with each other
- ✓
- Question 3
Global Shipments recently enabled Chatter and has found it extremely helpful in the sales process. Given the success, Global Shipments would like to bring the competitive intelligence team into Salesforce to leverage Chatter to collaborate on opportunities when key competitors are identified. Which step should be considered when setting up the competitive intelligence team? (Choose 2 answers.)
- ✓
Add the competitive intelligence team to Chatter groups organized by competitor.
Correct - B
Create a single user for the competitive intelligence team to share.
- C
Set up each member of the competitive intelligence team with standard user licenses.
- D
Set up each member of the competitive intelligence team with Chatter Free licenses.
- ✓
- Question 4
What is true about Advanced Currency Management? (Select 2)
- ✓
Advanced Currency Management can be used to manage dated exchange rates
Correct - B
Advanced Currency Management can be used with any Object & Field
- C
Advanced Currency Management must be enabled by Salesforce Support
- D
Advanced Currency Management can be enabled in Setup
- ✓
- Question 5
Global Shipments has a private sharing model. Sales reps are required to collaborate with the same group of people from other departments for every deal; however, the individuals in the group will vary for each rep. What solution should a consultant recommend to ensure correct record visibility and collaboration?
- ✓
Set up a default opportunity team for each sales rep that is automatically added to every opportunity.
Correct - B
Add all team members to a private Chatter group for each opportunity.
- C
Configure a criteria–based sharing rule to add sales team member records automatically.
- D
Configure a public group for each sales rep that is manually shared for each opportunity.
- ✓
- Question 6
Global Shipments are using Salesforce for Outlook to sync information between systems. However, events are not the same in Salesforce as they are in Outlook. How can this be resolved?
- ✓
Ensure 2-way sync for Events is turned on
Correct - B
Ensure 2-way sync for All records is turned on
- C
Ensure 1-way sync from Outlook to Salesforce is turned on
- D
Ensure 1-way sync from Salesforce to Outlook is turned on
- ✓
- Question 7
Global Shipments needs to show a dashboard with a forecast by product family with quotas. What solution should a consultant recommend?
- ✓
Customize Quotas with product report and add the necessary field
Correct - B
Create a custom report with closed opportunity, forecasting leads and quotas
- C
Create an analytical snapshot to capture the opportunity forecast
- D
Create a custom report type with forecasting quotas and forecasting leads
- ✓
- Question 8
Global Shipments is moving their legacy CRM system to Salesforce sales cloud. What should be done?
- ✓
Review the current system with and configure sales cloud to work in the same way
Correct - B
Review the current system with executive management to understand their requirement
- C
Review the current system with IT management to understand their requirement
- D
Review the current system with all level of user to understand their requirement
- ✓
- Question 9
Global Shipments supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle. Which solution should a consultant recommend to meet these business requirements?
- ✓
Create different record types, sales processes for each line of business, and assign different stages to each page layout.
Correct - B
Create different record types, sales processes for each line of business, and assign different sales processes to each page layout.
- C
Create different record types, sales processes for each line of business, and use workflow field updates to assign stages.
- D
Create different record types, sales processes for each line of business, and assign different page layouts to each record type.
- ✓
- Question 10
The finance department of Global Shipments is noticing a decline in profitability, which they attribute to an excessive number of Discounts on opportunities. What can the finance department do to monitor and control opportunity discounting? Choose 2 answers
- ✓
Ensure that sales management approves discount requests for each opportunity.
Correct - B
Create a custom roll–up field to calculate the average product discount for each customer.
- C
Limit the number of discounted products that can be added to an opportunity.
- D
Run a report on opportunities showing list price and discounted price.
- ✓
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