Infosys Certified Salesforce Agentforce Specialist
Practice with real exam-pattern questions for Infosys Certified Salesforce Agentforce Specialist. Each question includes a detailed explanation to help you understand the concept, not just memorise the answer. Try 10 questions free — no login required.
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Join Premium10 Infosys Certified Salesforce Agentforce Specialist practice questions with answers
Real Lex exam-pattern multiple-choice questions for the Infosys Certified Salesforce Agentforce Specialist certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
What type of prompt template is ideal for generating follow-up emails for sales reps?
- ✓Record summaryCorrect
- BChat prompt
- CEmail generation
- DFlex prompt
- Question 2
What is the primary benefit of integrating Agentforce with Service Cloud?
- ✓Improved email marketingCorrect
- BEnhanced customer support automation
- CBetter lead scoring
- DIncreased storage capacity
- Question 3
How can Agentforce help sales teams improve productivity?
- ✓By automating support ticket routingCorrect
- BBy generating personalized sales pitches
- CBy managing inventory
- DBy creating custom objects
- Question 4
Which component allows you to test agent responses before going live?
- ✓Flow DebuggerCorrect
- BPrompt Builder
- CLightning App Builder
- DAgentforce Testing Center
- Question 5
What is a retriever in the context of Agentforce and Data Cloud?
- ✓A tool for exporting dataCorrect
- BA component that fetches relevant records for grounding
- CA user role in Data Cloud
- DA type of dashboard
- Question 6
How does grounding improve agent performance?
- ✓By reducing latencyCorrect
- BBy enabling multi-language support
- CBy providing contextually relevant data
- DBy simplifying the UI
- Question 7
Which Salesforce feature allows Agentforce agents to access customer case history?
- ✓Omni-Channel SupervisorCorrect
- BCase Feed
- CKnowledge Base
- DService Console
- Question 8
What is the benefit of using a flex prompt template in Agentforce?
- ✓It allows for static responsesCorrect
- BIt supports dynamic input and output customization
- CIt disables grounding
- DIt limits token usage
- Question 9
What is the role of the Agentforce Agent Manager?
- ✓To manage Salesforce licensesCorrect
- BTo configure and deploy AI agents
- CTo monitor Apex triggers
- DTo create dashboards
- Question 10
Which of the following is a best practice when designing prompts for AI agents?
- ✓Use vague language to allow flexibilityCorrect
- BAvoid using context variables
- CKeep prompts concise and specific
- DInclude multiple unrelated tasks in one prompt
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