Infosys Certified Pega Decisioning Consultant

What happens during the Test stage in the lifecycle of a change request?

Which feature of the Pega Platform is used to read and write the data used in the decision strategies?

In a Prioritization component, the top action can be determined based on the value of ………….

A Global Bank promotes a new set of actions to customers. Some of the actions are part of a new “Mortgages” Customer Journey stage called “Modern Client.” Although “Mortgages” is aimed at all customers, the bank wants to promote the new actions only to customers that opened their bank account earlier than 2 months ago. Global Bank asked the Decisioning Architect to achieve this business requirement. What is the necessary action that the Decisioning Architect must take?

A retail bank does not want to annoy customers by offering them a mortgage refinance option if they have less than 5% to pay off on their loan, although it would be profitable for the bank. Which engagement policy condition best suits this requirement?

A telecom company currently promotes 24-month contracts with a free handset plus data plan, e.g. MyPhone 11 + unlimited calls and data. The business structure has a sales issue/plans group that contains all actions, which are currently handsets. Now, the company wants to introduce some new plans without handsets. So, the term handsets no longer apply to the new actions. At what level in the hierarchy can you rename the plans to reflect the new situation?

Designing the next-best-action strategy that drives AI-powered one-to-one Customer Engagement is a staged process. Each stage refines the action selection process. Place the stages in the order of implementation. 1. Define action constraints rule 2. Define the prioritization formula 3. Define the business issue and action group hierarchy 4. Define the actions

Next-Best-Action ensures that communication between the business and the customer is__________ and __________. A. contextual. B. free of jargon. C. timely. D. uniform and generic

U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks. What do you need to define to implement the business requirement?

A Global bank marketing department wants to leverage the next best action capability of Pega CDH on its website to promote new offers for its customers. Place the steps in the sequential order of implementation: Steps 1. CDH evaluates offers from the associated issue/group. 2. Website invokes the real-time container before loading the account page. 3. Website loads the account page with the content returned by CDH. 4. CDH returns the resulting offer details to the website.