Infosys Certified Basic SNOW Junior Associate
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Real Lex exam-pattern multiple-choice questions for the Infosys Certified Basic SNOW Junior Associate certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
Identify the valid stages of a knowledge article that does not require approval to be published and retired.
- ✓
Draft -> Review -> Published -> Retired
Correct - B
Draft -> Review -> Published -> Pending Retirement -> Retired
- C
Draft -> Published -> Retired
- D
Draft -> Published -> Pending Retirement -> Retired
- ✓
- Question 2
In the MID-server-to-host communication, which port should be opened to connect and access the network devices?
- ✓
SSH port
Correct - B
SNMP port
- C
WMI port
- D
Linux port
- ✓
- Question 3
Which of the following is not an appropriate resolution code used while resolving a problem?
- ✓
Fix Applied
Correct - B
Customer is not available
- C
Canceled
- D
Duplicate
- E
Risk Accepted
- ✓
- Question 4
Identify the module name that appears in the Application Navigator and displays the ServiceNow instance version and related details.
- ✓
stats
Correct - B
system properties
- C
UI properties
- D
system
- ✓
- Question 5
Which of the following feature of the service mapping collects relevant information to the defined service?
- ✓
Centralized Mapping
Correct - B
Agentless
- C
Service Centric
- D
Configuration Based
- ✓
- Question 6
Which step occurs after identification in the incident management process?
- ✓
Escalation
Correct - B
Categorization
- C
Logging
- D
Prioritization
- ✓
- Question 7
Which of the following will ensure the HR case is assigned to the correct assignee for closure?
i. HR Group
ii. HR Skill
iii. HR Role- ✓
Only (i) and (ii)
Correct - B
All of the options
- C
Only (ii) and (iii)
- D
Only (i) and (iii)
- ✓
- Question 8
Which of the following is required to assign a case to the appropriate group and person in the ServiceNow HR service delivery?
- ✓
Only Assignment rule
Correct - B
Only Matching Rule
- C
Routing rule
- D
both the matching rule and assignment rule
- ✓
- Question 9
The addition, modification, or removal of anything that could have an effect on IT services is a definition of what?
- ✓
change
Correct - B
change model
- C
change template
- D
change advisory board
- ✓
- Question 10
In ServiceNow HR Service delivery, which of the following triggered based on HR case state, assignment group is empty and assigned to is empty?
- ✓
Matching rule
Correct - B
Routing Rule
- C
Business Rule
- D
Assignment Rule
- ✓
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