Infosys Certified Lean Expert
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Join Premium10 Infosys Certified Lean Expert practice questions with answers
Real Lex exam-pattern multiple-choice questions for the Infosys Certified Lean Expert certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
Status of implementation should be monitored on a
- ✓
Weekly basis
Correct - B
Monthly basis
- C
At the end of implementation phase
- ✓
- Question 2
What is the correct sequence of the activities in Implementation Phase:
1. Measure KPI's
2. Design Solutions
3. Prioritize the Implementation actions- ✓
1,2,3
Correct - B
2,3,1
- C
3,1,2
- D
3,2,1
- ✓
- Question 3
There is no one-to-one mapping between diagnostic lever and design lever. Suitable design levers can be identified through RCA on the diagnostic finding.
- ✓
True
Correct - B
False
- ✓
- Question 4
Identify design specific levers from the following.
(select all correct answers)
- ✓
Segmentation by complexity
Correct - B
Skill matrix
- C
Pooling and cross skilling
- D
Standardization of operations
- ✓
- Question 5
The end goal of using dispatcher over time is that more services should be shifted from Jazz to Blues and from Blues to Rhythms.
- ✓
True
Correct - B
False
- ✓
- Question 6
Design phase involves
- ✓
Design of specific levers
Correct - B
Implementation of cross cutting levers
- C
Creation of implementation plan
- D
All the above
- ✓
- Question 7
What kind of e-Mail context switch can be reduced by creating a shared mail box?
- ✓
Emails which have required information and are actionable for particular resource
Correct - B
Emails which have required information, but are not actionable by particular resource
- C
Emails which have information that might be required at some point in the future by the team
- D
None of the above
- ✓
- Question 8
Using demand data based on a very short period of time can be susceptible to variations caused by seasonality.
- ✓
True
Correct - B
False
- ✓
- Question 9
What is required for understanding demand Variation?
- ✓
Value stream mapping
Correct - B
Analyze the demand shift-wise, month-wise, day-wise, etc.
- C
Calculate demand on the basis of # of tickets and not on the basis of FTE effort (man hours)
- D
None of the above
- ✓
- Question 10
The field support model can be optimized across geographies by considering locations present in the same cluster
- ✓
True
Correct - B
False
- ✓
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