Infosys Certified ITIL Foundation Associate
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Join Premium10 Infosys Certified ITIL Foundation Associate practice questions with answers
Real Lex exam-pattern multiple-choice questions for the Infosys Certified ITIL Foundation Associate certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
- ✓ Service design Correct
- B Service transition
- C Continual service improvement
- D Service operation
- Question 2
A critical database server is down because of which the stability of the entire application is in High Risk. The fix for this issues has to be done as soon as possible by the DBA teams. As per Change Management, why type of change this is?
- ✓ Emergency Change Correct
- B Critical Change
- C Standard Change
- D Unique Change
- Question 3
In Service Design phase, which process help us to identify the "hard" impact and "soft" impact to the service provided?
- ✓ Business Impact Analysis Correct
- B Risk Impact Analysis
- C Problem Analysis
- D Service Availability analysis
- Question 4
Where are the details of core and enhancing services provided?
- ✓ The definitive media library Correct
- B The configuration management system
- C The service portfolio
- D The service catalogue
- Question 5
Remediation planning is BEST described in which of the following ways?
- ✓ Planning how to recover the cost of a change Correct
- B Planning the steps required to be taken if a change is unsuccessful
- C Planning how to compensate a user for a failed change
- D Planning how to advise the change requestor of a failed change
- Question 6
Availability management is directly responsible for the availability of which of the following?
- ✓ IT services and components Correct
- B IT services and business processes
- C Components and business processes
- D IT services, components and business processes
- Question 7
What are the two major activities in problem management?
- ✓ Technical and service Correct
- B Resource and proactive
- C Reactive and technical
- D Proactive and reactive
- Question 8
Which of the below statements are true on regard to the CSI Measurement System 1. Critical Success Factors must happen for an IT Service, process, plan, project or other activity to succeed 2. Key Perform Indicators are the key metrics measured at a point of time and can be used in future 3. A Baseline is the snapshot taken at a point in time and used for later comparisons
- ✓ Only 1 and 3 Correct
- B All three statements
- C Only 1
- D Only 2 and 3
- Question 9
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
- ✓ Service design Correct
- B Service strategy
- C Service transition
- D Service operation
- Question 10
Which is an objective of access management?
- ✓ To efficiently respond to requests for granting access to services Correct
- B To detect changes of state that have significance for management of an IT service
- C To assist with general information, complaints or comments
- D To minimize the impact of incidents that cannot be prevented
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