Infosys Certified Utility Billing Specialist
Practice with real exam-pattern questions for Infosys Certified Utility Billing Specialist. Each question includes a detailed explanation to help you understand the concept, not just memorise the answer. Try 10 questions free — no login required.
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Join Premium10 Infosys Certified Utility Billing Specialist practice questions with answers
Real Lex exam-pattern multiple-choice questions for the Infosys Certified Utility Billing Specialist certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
Which of the following calculations is correct with respect to billable usage?
- ✓ Billable usage = current read - previous read Correct
- B Billable usage = (current read - previous read) * meter multiplier
- C None of the choices
- Question 2
In Touch Technology meter reading a device and probe is used to obtain the read
- ✓ True Correct
- B False
- Question 3
Some common Back Office processes in Billing are:
A.)Error in reading stage and manual follow up of reading is needed
B.)Unreconcilled payment
C.)Out of cycle rebilling
D.)Fast/Slow meter adjustments- ✓ A and C only Correct
- B B and C only
- C All of the choices
- Question 4
Balance transfers refers to any account to account transfers of dollars are included here.
- ✓ True Correct
- B False
- Question 5
Some common Contact Center processes in Billing are:
A.)Customers need explanation of Bill components
B.)Customer complaints of high bill
C.)Customer request for final bill- ✓ A and B only Correct
- B A and C only
- C B and C only
- D All of the choices
- Question 6
Nuclear Decommissioning Costs- certain customers may be charged by the utility if the customer’s usage does not exceed a certain threshold. This is mostly applicable to commercial and industrial customers
- ✓ True Correct
- B False
- Question 7
Late payment charges refers to charges levied when the payment is not made by the customer in the prescribed time. These charges depending on the utility may keep on adding up if the payment is held back.
- ✓ True Correct
- B False
- Question 8
Minimum Charge refers to certain customers may be charged by the utility if the customer usage does not exceed a certain threshold. This is mostly applicable to commercial and industrial customers
- ✓ True Correct
- B False
- Question 9
Day 0 is also referred to as the "Cutoff Day"
- ✓ True Correct
- B False
- Question 10
There are multiple meter reading cycles within the billing window
- ✓ True Correct
- B False
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