Infosys Certified Telco ServiceNow Consultant
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Join Premium10 Infosys Certified Telco ServiceNow Consultant practice questions with answers
Real Lex exam-pattern multiple-choice questions for the Infosys Certified Telco ServiceNow Consultant certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
Below can be acheived using Service Now Field Service Management
- ✓
Complete work the first time by scheduling the most qualified worker for the task
Correct - B
Manual or automated scheduling considers their skills, location, parts on hand, and availability.
- C
Fix problems before your customers know they have them with preventive maintenance and asset management
- D
All of these
- ✓
- Question 2
OMT aligns to which area of Open Digital Architecture
- ✓
Party Management
Correct - B
Core Commerce Management
- C
Production Management
- D
None of the these
- ✓
- Question 3
Please select the processes in correct sequence
- ✓
1)Catalog Setup 2)Billing 3) Orchestration 4) Decomposition
Correct - B
1)Catalog Setup 2)Decomposition 3)Orchestration 4) Billing
- C
1)Decomposition 2)Billing 3) Orchestration 4) Catalog Setup
- D
1)Billing 2)Decomposition 3) Orchestration 4) Catalog Setup
- ✓
- Question 4
The baseline Service Catalog homepage contains links to which of the following components ?
- ✓
Order Guides, Catalog Items, and Workflows
Correct - B
Record Producers, Order Guides, and Catalog Items
- C
Record Producers, Order Guides, and Item Variables
- D
Order Guides, Item Variables, and Workflows
- ✓
- Question 5
What triggers Telcom Assurance workflows?
- ✓
Change is created using a specific category and subcategory
Correct - B
Incident is saved using a specific category and subcategory
- C
Workorder is created using a specific category and subcategory
- D
Case is saved using a specific category and subcategory
- ✓
- Question 6
Which tables is used to store the data records for training the solutions?
- ✓
Solutions
Correct - B
Solution Classifications
- C
Solution Definitions
- D
Solution Parameters
- ✓
- Question 7
Business Rules are used to enforce mandatory data on a form ?
- ✓
false
Correct - B
true
- ✓
- Question 8
Which of the following statement describes the purpose of an Order Guide ?
- ✓
Order Guides restrict the number of items in an order to only one item per request
Correct - B
Order Guides take the user directly to the checkout without prompting for information
- C
Order Guide provide a list of guidelines for Administrators on how to set up item variables
- D
Order Guide provide the ability to order multiple, related items as one request
- ✓
- Question 9
which role is required to create SLA configuration for CI?
- ✓
admin
Correct - B
evt_mgmt_admin
- C
admin_user
- D
None of the above
- ✓
- Question 10
Field Service Management can work with
- ✓
ServiceNow CRM
Correct - B
ServiceNow ITSM
- C
Standalone
- D
All
- ✓
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