Infosys Certified Utility Retail Customer Services
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Join Premium10 Infosys Certified Utility Retail Customer Services practice questions with answers
Real Lex exam-pattern multiple-choice questions for the Infosys Certified Utility Retail Customer Services certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
Choose the valid challenges to achieve high customer satisfaction A) Utility customer contact technologies focus more on efficiency B) Focus on basic products during tough times C) Balancing existing legacy systems and customer service
- ✓
A & B
Correct - B
B & C
- C
A & C
- D
All the options
- ✓
- Question 2
"Outage Notification" function can be mapped to which particular customer service process?
- ✓
Customer acquisition
Correct - B
Metering
- C
Receivables and Collection
- D
Customer care
- ✓
- Question 3
Select from the listed options which defines customers expectations from Customer Service support
- ✓
Personalization of services across multiple touch- points
Correct - B
Reduction in amount of interaction
- C
Preserve customer's data but act on their behalf
- D
Concentrate on retaining old customers
- ✓
- Question 4
Select the Customer care system which deals with tracking of all customer related contacts and Account managers
- ✓
Call center systems
Correct - B
Outage & Emergency Response Management system
- C
Customer Relationship Management
- D
Volume forecasting
- ✓
- Question 5
Select from the below listed challenges that utilities face while offering renewable energy to end customers A) Marketing and targeting customers B) Concern over rate increases C) Not able to explain customer properly on value realization of their investment D) Customer's distrust of utilities green credentials
- ✓
A & B & D
Correct - B
A & C & D
- C
A & B & C
- D
A & B & C & D
- ✓
- Question 6
Select the valid feature of MDMS
- ✓
A scalable platform for collecting meter data for all of your residential and small C&I customers. Can be flexible to support both types of meter readings
Correct - B
Supports versioning and auditing
- C
Open and accessible to users and external systems through the use of packaged reports, APIs and industry-standard query tools
- D
Can process, validate and estimate data collected from multiple sources
- ✓
- Question 7
Which of the following communication technology is also known as "Radio Under Glass" solution
- ✓
Radio Frequency Communications
Correct - B
Mesh Networks
- C
Cellular Networks
- D
Power Line Communications
- ✓
- Question 8
Select the correct option which describes what VEE stands for
- ✓
Value, Efficiency and Effort
Correct - B
Value, Effort and Efficiency
- C
Validation, Estimation and Editing
- D
Validation, Editing and Estimation
- ✓
- Question 9
Select the components of Electrical power
- ✓
Real power
Correct - B
Apparent power
- C
Active power
- D
Reactive power
- ✓
- Question 10
Which one of the followings are valid categories of Electric meters
- ✓
Solid state
Correct - B
Induction type
- C
Hybrid
- D
Stateless
- ✓
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