Infosys Team Effectiveness Skills Certification - Beginner
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Join Premium10 Infosys Team Effectiveness Skills Certification - Beginner practice questions with answers
Real Lex exam-pattern multiple-choice questions for the Infosys Team Effectiveness Skills Certification - Beginner certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
After resolving a conflict, it's helpful to:
- ✓Blame the person for all the wrongdoing in front of othersCorrect
- BHold a grudge and be aggressive towards the person
- CReflect on the experience and use the learning to avoid similar situations in the future
- DAvoid future interactions with the other person.
- Question 2
Which communication style is most effective for resolving conflicts?
- ✓Active listening.Correct
- BAggressive communication.
- CPassive-aggressive communication.
- DAll the options are correct
- Question 3
Conflicts can be broadly classified into
- ✓Value and Morality conflictsCorrect
- BEmpathy and Intervention conflicts
- CInterpersonal and Intrapersonal conflicts
- DTask and Relationship conflicts
- Question 4
Open conversation and relaxed expression indicate
- ✓Passive behaviourCorrect
- BAssertive behaviour
- CAggressive behaviour
- DPassive-aggressive behaviour
- Question 5
Conflict is _____
- ✓Disagreement between team members and stakeholders in an organisationCorrect
- BDistressed emotions between employees in the team
- CLack of agreement or alignment between individuals due to varied perspectives
- DCompetition between team members
- Question 6
When faced with a conflict within a team, what is the first step towards resolution?
- ✓Accuse the other party of wrongdoing.Correct
- BUnderstand and identify the underlying cause of the conflict.
- CSeek a mediator to resolve the issue.
- DIgnore the conflict and hope it will resolve itself.
- Question 7
When resolving a conflict, it's important to:
- ✓Focus on personal attacks.Correct
- BFind common ground.
- CEscalate the conflict to management.
- DAvoid compromise.
- Question 8
Nathan's team has been under performing and constantly missing deadlines for some time now due to constant work pressure causing burnout. As his friend at work, what will you suggest him to address the issue and improve employee wellbeing using the fogging technique?
- ✓Acknowledge the team's workload and express your concern about the potential for burnout.Correct
- BMake judgments about the team's performance or individual capabilities.
- CIncrease workload and deadlines to improve productivity.
- DAssign blame to individual employees for not being able to handle the workload.
- Question 9
You're a HR representative dealing with a conflict between two employees who have been working together for many years. How can you use negative enquiry to help the employees resolve their conflict?
- ✓Ask each employee to explain their perspective and concerns.Correct
- BForce the employees to apologize to each other.
- CAssign blame to one of the employees for causing the conflict.
- DIgnore the conflict and hope it will resolve itself.
- Question 10
You are experiencing conflict due to different workstyles with your peer in the team. What can you do to address the difference and promote effective collaboration using the negative assertion technique?
- ✓Assign blame to individuals who are causing conflicts.Correct
- BForce team members to adopt a single work style.
- CAcknowledge the existence of differing work styles and express your commitment to creating a collaborative environment.
- DIgnore the differences and hope they will resolve themselves.
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