Infosys Emotional Intelligence Skills Certification - Beginner
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Real Lex exam-pattern multiple-choice questions for the Infosys Emotional Intelligence Skills Certification - Beginner certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
During a project review meeting, Radha, a team member feels overwhelmed and helpless due of her pending work and family issues. It is noticed that she is not opening up about her problems to anyone. Which empathetic response is applicable here for building trust with Radha?
- ✓“I can sense you’re feeling overwhelmed. Let’s figure out a way to work through this together.”Correct
- B“You seem to have a lot on your plate. Would you like to talk about how we can support you?”
- C“Would you like to talk about how you are feeling? Let’s work together to address what’s troubling you.”
- D“You don’t have to handle this alone. Let’s brainstorm some solutions together.”
- Question 2
You are a Training SPOC at an IT organization. During a leadership training session, one participant, Priya, keeps interrupting others and dominating the discussion. This behavior is discouraging other participants from sharing their perspectives. As the Training SPOC, how would you handle the situation while maintaining psychological safety in the session?
- ✓Allow Priya to continue, as interrupting her might discourage her enthusiasm for the session.Correct
- BPolitely acknowledge Priya’s enthusiasm and remind everyone of the importance of balanced participation.
- CPause the session and address Priya’s behavior privately to avoid public embarrassment.
- DRedirect the discussion by asking specific questions to other participants and encourage their input.
- Question 3
You are working with a team to launch a new product. During a meeting, one of your team members Josh, expresses frustration about the project's timeline. Josh says "I don’t know how we are going to meet these deadlines. Its impossible!" How would you help Josh to manage his emotions?
- ✓By identifying the root cause and potential effects of emotions.Correct
- BBy recognizing emotional triggers and their patterns over time
- CBy analyzing emotions objectively to determine appropriate responses.
- DBy understanding how emotions influence team dynamics and decision-making
- Question 4
Disha is responsible for leading a team of five members. Unfortunately, her team members do not get along with each other. How will Disha demonstrate relationship management?
- ✓Facilitate open communication to address conflicts and rebuild trust within the team.Correct
- BOrganize team-building activities to improve interpersonal connections among members.
- CMediate disagreements constructively by understanding each member’s concerns and perspectives.
- DProvide training on collaboration and effective communication to strengthen team relationships.
- Question 5
Emily a team leader, has noticed that one of her team members, John, seems withdrawn and less engaged during team meetings. Emily wants to check in with John to understand his emotions and provide support if needed. How would Emily use the mood meter to assess John’s emotions?
- ✓Discuss John’s energy level and his perceived mood in recent tasks.Correct
- BMap John’s emotional state based on his energy and pleasantness.
- CObserve John’s verbal and non-verbal cues to gauge his mood.
- DAsk John directly how he feels about his current workload and environment.
- Question 6
As a team leader, you have noticed that your team members seem hesitant to share their thoughts and ideas during meetings and one-on-one discussions. When you ask for feedback, you're met with silence or vague responses. You sense that your team feels unsafe sharing their opinions. What action should you take?
- ✓Encourage team members to voice their opinions by creating a culture of mutual respect.Correct
- BCreate a space where team members can share ideas without fear of being judged or criticized.
- CFacilitate discussions by actively listening and acknowledging all contributions positively.
- DPromote open conversations by modeling vulnerability and constructive feedback in meetings.
- Question 7
As a team member, you've noticed that some of your colleagues struggle with social awareness, leading to misunderstandings, conflicts and decreased collaboration. Keeping the R.U.L.E.R model in mind, how will you improve social awareness?
- ✓Recognize emotions and understand their impact on others.Correct
- BLabel emotions accurately and ensure they are expressed constructively.
- CMonitor and regulate emotions during interactions to minimize conflicts.
- DPractice recognizing and labeling emotions to build a stronger team dynamic.
- Question 8
During lunchtime you notice that your colleague seems upset. She is sitting alone, staring at her phone, and appears to be on the verge of tears. What is an empathetic response?
- ✓“I can see you’re upset. Would you like to talk about what’s bothering you?”Correct
- B“It’s okay to feel emotional sometimes. Let’s talk when you’re ready.”
- C“You seem to be going through something. I’m here if you want to share.”
- D“Let’s ignore this for now, you will be fine soon.”
- Question 9
During a meeting, a heated discussion erupts between team members regarding a project's direction. Tension rises and voices are raised. As a responsible team player you realise the need to intervene. What would you do here?
- ✓Suggest pausing the discussion to refocus and encourage constructive dialogue.Correct
- BInterject calmly to acknowledge both perspectives and redirect the discussion to shared goals.
- CAsk both team members to state their viewpoints clearly and facilitate a resolution collaboratively.
- DEncourage them to resolve the issue later and move on with the meeting.
- Question 10
As a team leader, you've noticed that some employees are skeptical about the benefits of emotional intelligence training. They have expressed concerns that Emotional Intelligence is too "touchy-feely" and is not relevant to their work. How do such myths about Emotional Intelligence hinder its development? (Choose all the correct answers)
- ✓They create resistance among employees who could benefit from improving their emotional skills.Correct
- BThey prevent organizations from fostering a culture of empathy and effective collaboration.
- CThey limit the recognition of Emotional Intelligence’s role in leadership, teamwork, and individual performance.
- DThey reinforce misconceptions that Emotional Intelligence’s is unnecessary or impractical for workplace success.
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