Infosys Business Communication Skills Certification - Beginner
Practice with real exam-pattern questions for Infosys Business Communication Skills Certification - Beginner. Each question includes a detailed explanation to help you understand the concept, not just memorise the answer. Try 10 questions free — no login required.
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Join Premium10 Infosys Business Communication Skills Certification - Beginner practice questions with answers
Real Lex exam-pattern multiple-choice questions for the Infosys Business Communication Skills Certification - Beginner certification. Each question includes the correct answer. The full question bank is available to Premium members.
- Question 1
Which of the below is not a part of your preparation before you place an audio telephone call?
- ✓Knowing the purpose of your callCorrect
- BIdentifying the person you want to talk to
- CReviewing any relevant notes or documents
- DDeciding what to wear
- Question 2
What should you avoid during a phone conversation?
- ✓Interrupting the callerCorrect
- BSpeaking succintly
- CAnswering the questions
- DUsing greetings
- Question 3
Which of the components involved in the communication loop is responsible for ensuring that the message was received and understood correctly?
- ✓SenderCorrect
- BReciever
- CFeedback
- DMedium
- Question 4
______________ is a barrier to active listening.
- ✓Empathizing with the speakerCorrect
- BPrejudging the speaker's message
- CParaphrasing the speaker's message
- DAsking clarifying questions
- Question 5
When sending a reminder email, what is the best approach to avoid sounding overly demanding or pushy?
- ✓Offer a solution or alternativeCorrect
- BRepeat the original request verbatim
- CUse a stern tone and emphasize the importance of the task
- DRemind the recipient of the deadline without providing any context
- Question 6
Which of the following is a typical feature of articulation?
- ✓Using sophisticated wordsCorrect
- BUsing jargon
- CTalking slowly and softly
- DUsing simple language
- Question 7
Which of the following step/s you should consider to ensure complete understanding of an action planning session before the next client call?
- ✓Paraphrase to ensure complete understandingCorrect
- BTake extensive notes to ensure that you do not miss important stuff
- CListen to only the points that you think are important and make notes
- DBoth A and B are correct
- Question 8
Which of these options are the components of active listening?
- ✓Body Language, Verbal Skills, Suspending JudgementCorrect
- BBody Language, Assuming, Verbal Skills, Suspending Judgement
- CBody Language, Verbal Skills, Non-Verbal Skills
- DBody Language, Verbal Skills, Non-Verbal Skills, Suspending Judgement
- Question 9
What is not the primary purpose of articulation in speech?
- ✓Sharing data to substantiate a claim or statementCorrect
- BProviding a meaningful conclusion
- CGrabbing attention and setting context
- DExpressing disagreement and formulating counter arguments only
- Question 10
Which of the following is considered as a sign of a positive body language?
- ✓Rolling eyesCorrect
- BClosed Arms
- CDrooping shoulders
- DOpen arm gestures
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